Refunds and Returns Policy
Thank you for shopping at Permanon Australia. We are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
Returns
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging, and you must have proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Exchanges
If you need to exchange an item for a different one, contact us at [email protected]. You will be responsible for any difference in price and any additional shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with details of the product and the defect. We will work with you to resolve the issue as quickly as possible.
Contact Us
If you have any questions about our Refunds and Returns Policy, please contact us:
Email: [email protected]
Address: 16/10-18 Orchard Road Brookvale, NSW 2100 Australia
Changes to This Policy
We reserve the right to modify or amend this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for any updates or changes.